Job Description</strong></strong></td>
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The candidate will be responsible to deliver design and development of solutions and product configuration in the Integrated order management system of CRM domain. He or she will be responsible for the timeliness, accuracy and quality of the solutions and configuration delivered following a full SDLC process where time-to-market is critical.
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</strong>Responsibilities</strong></td>
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- Design, develop and provide technical leadership in the delivery and deployment of solutions and configuration, ensuring timeliness and assured quality.</li>
- Collaborate with Solution Architect, Business Analysts and other IS teams, and vendor in arriving at recommendations for technical decisions in the delivery of detailed designs and resolution of design issues at application or database level.</li>
- Assist in project planning, technical feasibility study, project scoping, solutioning and effort estimation.</li>
- Develop, review and execute test plans, test scenarios and test cases for functional testing.</li>
- Perform impact analysis on reported incidents, deliver fixes (if any) within agreed SLA</li>
- To provide guidance to production support teams on the technical perspective of implementation and maintenance of solutions delivered.</li>
- Perform training & maintain the solution documentation</li>
- Lead process improvement initiatives and make appropriate recommendations to enable productivity gains</li>
- Provide progress updates and escalate issues on a timely basis</li>
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Qualifications</strong></td>
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- Minimum a degree in Computer Science, Computer Engineering, Information Technology or related discipline from a recognized University.</li>
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Experience</strong></td>
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- At least 3 years of relevant working experience in IT industry</li>
- Working experience in high volume transaction, mission critical applications requiring quick turnaround/response time.</li>
- Experience in Java, J2EE, Weblogic, C/C++ programming, Unix Shell script, PL/SQL, Pro*C, SQL*Loader, Stored Procedures and trigger and Oracle 9.x and above is mandatory.</li>
- In depth understanding of Order Management Systems both technical and functional level within CRM domain is essential.</li>
- Knowledge of Weblogic integration server, WLI application development and Enterprise Application Integration (EAI) Framework are mandatory.</li>
- Must have gone through at least one full SDLC.</li>
- Experience in Siebel CRM 7.X/8.X, BSCS or Comptel EventLink/InstantLink would be an added advantage</li>
- Working experience in Telcommunications CRM or Billing System would be an added advantage.</li>
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Skills</strong></td>
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